I've been tagging support for this one company trying to get help with connecting to an XML web service that they provide. A solid month hitting up the two contacts I got with no response, actively refusing phone calls and email responses. I eventually had to go back to my client (who chose this discount provider) and get them involved from the sales side.
It is so nice to actually get tech support from someone who know's what they are talking about. As technicians, I think we all have to strive to be that guy. The one guy who actually can provide some help even if the rest of the organization is comprised of dumbasses.
Yesterday my client went back to the salesperson, who tagged "that guy" and we had the problem fixed in 2 emails. They didn't have the numbers I was submitting in their system, the same thing I asked the other guys to check.
So go be "that guy" today. Take care of the small easy problems, and knock out as many as you can. Be helpful to our clients. They will appreciate it much more than an unreturned phone call.
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thanks for the comments!